Refund policy

Boxe Deco

We want you to be fully satisfied with your purchase. However, returns are accepted only in one specific case: if your order was delivered after the date announced at the time of purchase. In that case, you have 14 days after receipt to request a return.

Return conditions

  • Returns are accepted only in the event of a delivery delay compared to the date announced before purchase.

  • The deadline to submit a return request is 14 days after receipt.

  • Return shipping costs are the responsibility of the customer.

  • No restocking fee will be applied.

  • No item is a final sale, unless the product has been opened, used or damaged by the buyer.

How to return an item?

To submit a return request, please contact us at the following address:
support@boxedeco.com

Please indicate:

  • The order number

  • The initial estimated delivery date

  • The actual date of receipt

  • Any useful proof (e.g.: screenshot of the tracking)

Exceptions

  • Items opened, used or damaged after receipt are not eligible for return.

  • Customized or promotional items may be excluded from the right of return.

Refunds

Once your return has been received and inspected, we will inform you whether or not the refund is approved.
If accepted, the refund will be made via your original payment method within 10 business days.

If you do not receive your refund within 15 business days after approval, contact us at:
support@boxedeco.com

Legal or administrative contact

For any legal, administrative or institutional question, please contact:
contact@boxedeco.com